Warranty

Pacepacker Service, Installation & Repair Services

Although the equipment that we produce is of a very high quality, we appreciate that failures can occur beyond our control.

From the second you receive parts or equipment from Pacepacker, you will be covered by our extensive warranty program for complete peace of mind.

All new equipment manufactured by Pacepacker is supplied with a 12 month parts warranty covering defective parts that fail due to poor quality or workmanship on our behalf. If you require an engineer to fit these parts, we can arrange that for you too.

Obviously there are certain parts that can be expected to wear under normal operating usage. This rate of wear will be accelerated under some certain conditions and it is important that you clean and maintain your equipment appropriately. Contact us for advice on what you should be doing and how often.

Second user robots also come with a 12 month parts warranty, that’s how much confidence we have in the product, even though it is second hand!

To enable us to react swiftly to your needs, we operate a warranty policy where we send out replacement parts on a chargeable order basis. Credit will be issued on return and inspection of the faulty parts if deemed defective through no blame of yourself.

Contact us for full details and conditions of our warranty policy and procedure.